Refund policy
Last Updated: June 2026
At XtraWalk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Be returned in their original packaging.
Include all original tags, accessories, and inserts.
Show no signs of wear, damage, washing, or alteration.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Final sale or clearance items
Customized or personalized products
Items marked as non-returnable at the time of purchase
Products returned in used, damaged, or unsellable condition
Return Process
To initiate a return, please contact our customer support team at:
Email: info@xtrawalk.com
Please include:
Your order number
The reason for the return
Photos of the item (if applicable)
Once your request is approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
The wrong item was received.
The item arrived damaged.
The item is defective.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery.
We may request photographs or additional information to evaluate the issue.
If approved, we will provide a replacement, store credit, or refund at our discretion.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Please allow:
Up to 7 business days for return inspection and processing.
An additional 5–10 business days for your financial institution to post the refund.
Shipping fees are generally non-refundable.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, we recommend returning the original item (if eligible) and placing a new order.
Refused Deliveries and Unclaimed Packages
If a package is refused by the customer or returned due to an incorrect address, failed delivery attempts, or failure to collect the package, any refund may be reduced by:
Return shipping fees
Carrier handling charges
Any applicable processing fees
Chargebacks
Customers agree to contact us first to resolve any issue before initiating a chargeback or payment dispute.
Unauthorized chargebacks may delay the resolution process while the claim is investigated.
Contact Information
For all return and refund inquiries, please contact:
Email: info@xtrawalk.com
We are committed to resolving customer concerns fairly and promptly.